Warranty and Returns

100% Satisfaction Guaranteed: 30-Day Risk Free Paddle Test Drive

You can return paddles and other merchandise within 30 days of date of purchase. If you are not 100% happy, ship the item back to us for a full refund or store credit. Just email help@versixpickleball.com to initiate the return process. Please make sure to include the order number in your email.

We cannot be responsible for packages that are lost, stolen, or incorrectly addressed. Please allow up to 15 days for your return to be inspected and processed, and for your refund to be issued. Email us with any questions you may have.

Versix Pickleball Stands Behind its Products

Versix products are protected against manufacturer defects, material and workmanship. Please contact us as soon as possible if an issue arises. To qualify for our warranty, products should not be altered or modified from original form, and proof of purchase must be provided at time of inquiry.

Versix paddles come with a 12-month structural warranty against manufacturer defects and workmanship of the paddle.  

  • 6 month limited warranty on core materials, deformation and delamination.
  • Warranty is non-transferable and only valid to the original purchaser.
  • Proof of purchase is required (bank & credit card statements can be used).
  • Warranty does not apply to replacement paddles. 
  • Paddles purchased from authorized retail partners must have receipt and proof of purchase with purchase date. 

What is not covered by the warranty? 

  • Normal wear and tear, abuse and negligence. This includes the grip and edge guard and face and core materials. 
  • Any modifications made to the paddle after purchasing.
  • Fading of graphics and wear and tear of face materials.
  • Hitting other objects (other than the pickleball) such as the ground or other paddles or tennis balls. 
  • Rattling that does not impact performance.
  • Used in commercial applications or rentals.
  • Paddles sold as demos and second grade blemished paddles.
  • Not being the original purchaser.
  • Paddles won as prizes or in giveaways.